Privacy Policy

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Last Updated: August 13, 2026

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Angelo's Lighting (“Angelo's Lighting”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of visitors, customers, and users of our website.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use our website, www.angeloseg.com, purchase our products, contact us, interact with our social media accounts, or otherwise communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent, we will request that consent separately and provide appropriate choices.

1. Who We Are

Angelo's Lighting is an Egypt-based lighting business serving customers primarily in Egypt.

For privacy-related requests, questions, access requests, correction requests, deletion requests, or withdrawal of consent, you may contact us through the contact channels published on our website, including our Contact Us page and/or the official WhatsApp contact displayed on the website.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly

This may include:

• Full name

• Telephone or mobile number

• Email address

• Billing and delivery address

• Shipping information

• Order information and purchase history

• Product preferences and inquiries

• Information you provide through contact forms

• Messages and communications you send to us through our website, WhatsApp, email, Facebook, Instagram, or other communication channels

• Information you provide when requesting a quotation, customization, return, exchange, warranty service, or customer support

Payment information

When you make a payment, payment information may be processed by the relevant payment service provider or financial institution.

Where payment processing is handled by a third-party payment provider, Angelo's Lighting generally does not receive or store full payment card details unless this is specifically required for the transaction and permitted by applicable law.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language and general device settings

• Pages visited

• Products viewed

• Date and time of visits

• Referring website or advertising source

• Website interaction information

• Cookies and similar technologies

• Certain security, performance, and diagnostic information

Some of this information may be collected by Wix and by third-party services that we use on our website.

3. How We Collect Information

We may collect personal information when you:

• Visit or browse our website

• Create or submit an order

• Request a quotation

• Submit a contact or inquiry form

• Contact us through WhatsApp, email, Facebook, Instagram, or other communication channels

• Subscribe to marketing communications

• Request customer service, returns, exchanges, or warranty support

• Interact with products, advertisements, or other website features

• Give consent to cookies or marketing technologies

• Participate in promotions, surveys, or other activities offered by us

We may also receive limited information from third-party services when you interact with our advertising, analytics, social-media, or website technologies.

4. Why We Use Personal Information

We use personal information only for purposes relevant to our business and services, including:

Providing and fulfilling orders

We may use your information to:

• Process and confirm orders

• Arrange delivery or collection

• Contact you regarding your order

• Process payments through applicable payment providers

• Provide quotations

• Handle returns, exchanges, refunds, and warranty claims

• Provide customer service and after-sales support

Operating and improving our website

We may use technical and usage information to:

• Operate and maintain our website

• Improve website functionality

• Monitor website performance

• Detect and prevent fraud, misuse, or security incidents

• Understand how visitors use our website

• Improve our products, services, and customer experience

Advertising and measurement

Where permitted and where the relevant technologies are enabled, we may use advertising and analytics technologies to:

• Measure advertising performance

• Understand which advertisements and campaigns generate website visits or purchases

• Measure product views, cart activity, checkout activity, and purchases

• Build or use audiences for advertising

• Show more relevant Angelo's Lighting advertisements

• Measure and improve the effectiveness of advertising on Meta platforms and other advertising platforms

Marketing communications

Where we have the required permission or another lawful basis, we may use your contact information to send promotional communications, including information about:

• New products

• Promotions

• Discounts

• Collections

• Special offers

• Angelo's Lighting updates

Every direct electronic marketing communication will provide a clear and uncomplicated way to unsubscribe or withdraw marketing consent.

5. Legal Basis for Processing

Depending on the nature of the processing, we may process personal information where necessary to:

• Perform or take steps toward a contract with you, such as processing and delivering an order

• Comply with legal, accounting, tax, regulatory, or other legal obligations

• Protect our website, business, customers, and rights against fraud, abuse, or security threats

• Provide services that you have requested

• Process information based on your consent, where consent is required

• Conduct lawful business operations where permitted under applicable law

For direct electronic marketing, we will obtain and maintain the required consent and provide a practical mechanism to withdraw that consent.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files or similar technologies stored on your device that help a website remember information, operate correctly, measure performance, and understand how visitors interact with the website.

Essential cookies

Some cookies are necessary for the website to function correctly. These may be used for purposes such as:

• Website security

• Session management

• Shopping-cart functionality

• Core website functionality

• Fraud prevention

• Basic website operation

Essential cookies may remain active because disabling them may prevent certain website functions from working properly.

Analytics and performance cookies

Where enabled, we may use analytics technologies to understand website traffic, user interactions, product performance, and website effectiveness.

These technologies may collect information such as pages visited, interactions, device information, and other technical information.

Advertising and marketing cookies

Where enabled and where applicable consent has been provided, we may use advertising technologies, including technologies provided by Meta and other third parties.

These technologies may be used to measure advertising performance, understand website activity arising from advertisements, and deliver or optimize advertising.

Managing cookie preferences

You may manage non-essential cookie preferences through the cookie controls provided on our website, where available, and through your browser settings.

Where our website uses a cookie-consent mechanism, non-essential advertising or analytics technologies may be prevented from loading until the applicable consent is provided.

Wix explains that third-party applications and integrations, including analytics and advertising integrations, may place cookies that are separate from Wix's core cookies.

7. Meta Pixel, Meta Conversions API, Facebook and Instagram

Where enabled on our website, Angelo's Lighting may use Meta Business Tools, including Meta Pixel and/or Meta Conversions API (CAPI).

These technologies are provided by Meta Platforms and may allow us to measure and understand actions taken on our website following interaction with our Facebook or Instagram advertisements.

Depending on the configuration of our website and advertising systems, information shared with Meta may include events such as:

• Visiting a webpage

• Viewing a product

• Searching for products

• Adding a product to a shopping cart

• Beginning checkout

• Providing payment information

• Completing a purchase

• Submitting a form or inquiry

• Other website conversion events

Certain information used for matching or measurement may include identifiers or technical information such as IP address, browser/device information, cookies, and contact information where permitted and configured by the applicable Meta tools.

We do not intentionally send special-category or sensitive personal information to Meta through our advertising tools.

Meta describes its Business Tools as including Meta Pixel and Conversions API, and explains that these tools can be used to receive website activity and conversion information for advertising, measurement, analytics, and optimization.

Meta privacy controls

Meta provides users with controls concerning activity shared by businesses and organizations through Meta Business Tools.

Users of Facebook and Instagram may review or manage Your Activity Off Meta Technologies through Meta's Accounts Center and may disconnect future activity or disconnect previously associated activity where those controls are available.

Meta explains that this activity may include interactions such as visiting a website, viewing content, adding an item to a shopping basket, or making a purchase.

You can also manage your advertising preferences directly through your Facebook or Instagram account settings.

For additional information, please review Meta's Privacy Policy and information regarding activity off Meta technologies.

8. Third-Party Service Providers

We may use trusted third-party service providers to operate our business and website.

Depending on our current configuration, these may include:

• Wix and Wix-related services

• Payment processors and financial institutions

• Delivery and shipping providers

• Website hosting and technical service providers

• Analytics providers

• Advertising platforms

• Marketing and communications providers

• Customer-service tools

• Cloud-storage and business software providers

• Professional advisers and service providers

These providers may process personal information on our behalf or independently where applicable.

We require appropriate safeguards and expect service providers handling information on our behalf to use it only for permitted purposes and to maintain appropriate confidentiality and security.

Third-party providers may have their own privacy policies and terms. Their processing of information may therefore also be subject to their own privacy notices.

9. Wix

Our website is operated using Wix.

Wix may process certain information associated with your use of our website, including technical information, cookies, website interactions, and information necessary for website functionality.

Wix also provides integrations for services such as Meta Pixel and Conversions API.

For information concerning Wix's own privacy practices, please consult Wix's Privacy Policy.

10. Sharing and Disclosure of Personal Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including to:

• Delivery providers for fulfilling orders

• Payment providers for processing transactions

• Technology and website providers

• Analytics and advertising providers

• Customer-service providers

• Professional advisers

• Government authorities, regulators, courts, or law-enforcement bodies where legally required

• Other parties where necessary to protect our legal rights, customers, property, security, or business

We do not sell your personal information as a standalone commercial product.

We may, however, share certain information with advertising and analytics providers, including Meta, where necessary for measurement, advertising, audience creation, or optimization and where legally permitted.

11. International and Cross-Border Processing

Some third-party technology, hosting, analytics, advertising, payment, or software providers may process or store personal information outside Egypt.

Where personal information is transferred, stored, processed, or made available outside Egypt, we will seek to comply with the requirements applicable to cross-border transfers under Egyptian data-protection law and applicable regulations, including any required approvals, safeguards, contractual protections, or consent.

The Egyptian Executive Regulations now expressly address cross-border transfer, storage, sharing, processing, and access to personal data outside Egypt.

12. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include:

• Access controls

• Password and account security

• Restricted access to customer information

• Secure third-party service providers

• Website and platform security measures

• Monitoring for suspicious activity

• Appropriate procedures for handling security incidents

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Complete transactions

• Provide customer support

• Handle returns, refunds, and warranties

• Maintain business and financial records

• Comply with legal, accounting, tax, regulatory, and other obligations

• Resolve disputes

• Prevent fraud or abuse

• Establish, exercise, or defend legal claims

When personal information is no longer required for a legitimate or legally required purpose, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

Different categories of information may therefore be retained for different periods.

14. Your Privacy Rights

Subject to applicable law and any lawful exceptions, you may have rights concerning your personal information, including the right to:

• Know whether we process personal information about you

• Request access to personal information we hold about you

• Request correction or updating of inaccurate or incomplete information

• Request deletion or erasure where legally applicable

• Request restriction or cessation of certain processing where legally applicable

• Withdraw consent where processing is based on consent

• Object to certain direct marketing communications

• Request information concerning how your personal information is processed

• Submit a privacy-related complaint or request

The exercise of a right may be subject to verification of your identity and any legal limitations applicable to the request.

15. How to Withdraw Consent or Request Changes

You may request that we:

• Stop sending promotional communications

• Withdraw marketing consent

• Correct your information

• Delete information where legally applicable

• Provide access to information we hold about you

You may make a request through the contact channels published on our website.

For marketing communications, you may also use the unsubscribe or opt-out mechanism included in the communication.

For cookies, you may use the cookie controls provided by our website, where available, or adjust your browser settings.

For Meta-related activity, you may also use the privacy and activity controls provided through your Facebook or Instagram Accounts Center.

16. Direct Marketing

Where we send direct electronic marketing communications, we will comply with applicable requirements concerning consent, sender identification, marketing-purpose disclosure, and withdrawal mechanisms.

We will not require you to continue receiving promotional messages as a condition of using our services where such requirement is prohibited by applicable law.

You can withdraw marketing consent at any time.

17. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from individuals who are not legally permitted to provide such information without the appropriate parent or legal guardian involvement.

If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that we can review and take appropriate action.

18. Links to Other Websites and Platforms

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of each third-party service before submitting personal information to it.

19. Social Media

We operate and maintain social-media accounts, including Facebook and Instagram.

When you interact with our social-media pages, your information may also be processed by the relevant platform according to that platform's privacy policy and settings.

For Meta platforms, Meta's current Privacy Policy explains how information is collected, used, shared, retained, and transferred and provides users with controls over certain data uses.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business

• Changes in our website or services

• Changes to the technologies we use

• Changes to third-party integrations

• Changes in applicable laws or regulations

• Changes in privacy or security practices

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

21. Contact Us

For questions, privacy requests, access requests, correction requests, deletion requests, or withdrawal of consent, please contact Angelo's Lighting through the contact information published on our website:

Website: www.angeloseg.com

Contact: Please use the official Contact Us / WhatsApp channels displayed on our website.

We will review privacy requests and respond in accordance with applicable law.

Important Notice

This Privacy Policy is intended to provide a transparent description of Angelo's Lighting's privacy practices. It should be read together with our Terms and Conditions, Return & Exchange Policy, and Cookie settings where applicable.

This Privacy Policy does not limit any rights that cannot lawfully be excluded under applicable data-protection or consumer-protection laws.